Frequently Asked Questions
Q: Do you call a plumber to service a dishwasher?
A: We advise you to contact an appliance repair technician to fix your dishwasher. While a plumber may also be able to help repair your appliance, plumbers do not routinely deal with broken domestic appliances and do not normally carry spare parts for all dishwasher makes and models. You will also find that plumbing services are much more expensive and plumbers do not offer fixed rates for appliance repairs.
Q: How long will it take to fix my dishwasher?
A: A standard dishwasher repair takes approximately one to two hours. Most jobs are completed on the first visit, the turnaround time depends on the fault, the make of appliance and the parts required for the repair. If we require more time to complete the work, we will let you know on the day. Sometimes a second visit will be necessary if the repair requires special spare parts. A repeat visit is of course free of charge.
Q: What does your guarantee cover?
A: The guarantee covers the specific fault that we have repaired. If your appliance develops the same fault within 1 year, we will come and fix it for free.
Q: How quickly can you arrive at my property?
A: We know how faulty appliances affect your household and your daily life. For this reason we offer you the option to choose the date and time most suitable for you; and we won’t charge your extra for emergency bookings.
Q: Do I have to wait the whole day for the engineer to come?
A: Not at all, we offer our customers 2 hour timeslots so you can plan your day. Furthermore, your technician will contact you and let you know when they’re on their way to you. Please rest assured that we are doing everything possible to reduce waiting times and any disruption to you.
Q: Do you service all makes and models of dishwashers?
A: Yes, we have the skills and expertise to repair all domestic appliance makes and models. We strive to carry out all repairs to the highest standard and as efficiently as possible.
Q: Do you provide services to landlords?
A: We do, we help landlords and letting agents in Greater London and the surrounding area. We are happy to deal with you or the tenants directly, whatever suits your requirements best.