Hoover Washing Machine Error Codes

We asked our repair engineers to create this Hoover washing machine error code guide to help you understand common issues and their solutions. While some problems are easy to fix yourself, others require professional assistance. We hope this guide helps you identify and resolve issues quickly.

E01 – Door Lock Problem

The Problem:

Your Hoover washing machine will indicate error code E01 when the door cannot open because the door lock cannot disengage. Most modern washing machines have a door lock that prevents the door from opening while the machine is in operation. When you close the door, the latch on the door pushes inside the door lock and activates a solenoid inside which locks the door shut.

The Solution:

1. Try waiting for a few minutes and let your machine cool down. Most washing machines have timed locks that won’t let you open the door for a couple of minutes after a program has finished.
2. If the problem persists, switch off and unplug your machine for about 3 to 5 minutes, then try opening the door again.
3. Another possible reason could be a misalignment. Gently tap the area around the lock with the palm of your hand to try releasing the locking mechanism.
4. If the door is still locked, the locking mechanism (the solenoid) may be faulty. You will need a professional to replace the faulty part.

E02 – Machine Unable to Fill with Water

The Problem:

Your washing machine needs to fill with water to operate. In a Hoover washer, a problem with the water supply preventing the machine from filling with water will trigger the error E02.

The Solution:

1. Unplug your washer and check that your water supply is turned on.
2. Pull out the washing machine to check that the hose is not kinked or bent. If the hoses are kinked, gently straighten them.
3. If the problem persists, it could be due to a faulty water inlet valve. This issue requires professional assistance to replace the inlet valve.

E03 – Machine Unable to Drain Water

The Problem:

A common cause of water not draining is a blockage. Your Hoover washing machine will flash an E03 error message if the water cannot be drained away.

The Solution:

1. Turn off the appliance and disconnect the power.
2. Remove and inspect the washing machine filter, usually located on the front and under the door. Place a container under the filter to catch any water, then clean out any lint or debris.
3. Check the drain hose for blockages. Detach it and try to dislodge any blockage using a drain snake or a plunger.
4. If water still remains in the drum after the cycle, the drain pump might be faulty. You will need a professional to replace the pump.

E04 – Too Much Detergent Used

The Problem:

This error code is caused by excessive foam in the washing machine due to too much detergent or the wrong type of detergent.

The Solution:

Run a maintenance cycle by running an empty load at the highest temperature without detergent until no more foam is produced.

E05 – Water Temperature Sensor Problem

The Problem:

A malfunction in the water temperature sensor will display error code E05.

The Solution:

The temperature sensor measures the water temperature inside the washer. If it is faulty, it needs to be replaced. This repair requires professional assistance.

E06 – Unbalanced Load

The Problem:

If the balance protection detects an unbalanced load, it will abort the cycle to protect the appliance from damage, displaying E06.

The Solution:

1. Adjust the washing load to ensure it is evenly distributed in the drum.
2. Avoid putting just one, highly absorbent item in the drum, and do not overload the machine.
3. Check if the machine is properly leveled using a spirit level. Adjust the feet as needed.

E07 – Motor Unable to Spin

The Problem:

If the motor is jammed or unable to spin, the machine will display E07.

The Solution:

This could be due to a burnt-out motor or broken drive belt. Professional assistance is required to replace the motor or belt.

E08 – Overload or Motor Problem

The Problem:

Error code E08 appears if the drum is overloaded or there is an issue with the motor.

The Solution:

1. Reduce the load size by removing some garments.
2. If the problem persists, the motor or motor speed sensors may be faulty. Seek professional help.

E09 – Circuit Board Problem

The Problem:

A faulty circuit board (PCB) could cause the washer to display error code E09.

The Solution:

A professional engineer is needed to replace the circuit board properly.

E10 – Timer or Drum Sensor Problem

The Problem:

If the timer is faulty, the machine will not advance to the next cycle, displaying E10. In some models, E10 can also indicate a drum sensor issue.

The Solution:

A faulty timer or drum sensor requires professional replacement.

E11 – Thermistor or Wiring Problem

The Problem:

Error code E11 stands for ‘thermistor error,’ indicating a faulty thermistor or loose wiring.

The Solution:

Replacing the thermistor should resolve the problem. This task requires an expert.

E16 – Water Heater Problem

The Problem:

Error E16 indicates that the heating element inside the machine has failed.

The Solution:

Heating elements typically need replacement every 2-3 years. Contact a professional to replace the faulty element.

E20 – Blockage in the Drain Pump

The Problem:

Some models will display E20 if there is an obstruction or blockage in the drain pump.

The Solution:

Blockages can be cleared by cleaning the drain pump. It’s worth noting that this task involves disassembly and reassembly, so it’s best to contact a professional technician for the job.

These are the most common Hoover washer fault codes. We hope the technical information and expert advice provided on this page will help you understand and resolve the issue. If you have any queries, wish to book a repair, or would like to speak with our support team, please give us a call.